The Life Cycle of Card Disputes
1.8 AAP/APRP Credits
Card disputes can take on a life of their own. There are dates to remember, credits in and out, chargeback rights, regulations…. Oh my! This session will give an in-depth look into the card dispute process from start to finish, with several examples of transactions and scenarios.
This session is ideal for card/EFT staff, audit/compliance staff, frontline staff, and AAP/APRP candidates.