Details
February 20, 2020
9:00AM - 12:00PM
ACH for Frontline Staff
PacPay, Hawaii In-Person Workshop
Bank of Hawaii Center for Excellence | 111 S. King St., Honolulu, Hawaii 96813
PacPay/WACHA Member & AAP Certified: $75
PacPay/WACHA Member: $80
PacPay Member, Non-WACHA Member: $130
Non-Member: $160
Your frontline staff are some of the most important people in your financial institution as they are the first people your customers see. Are these staff members educated on the basics of ACH to help better answer your account holders' questions? Unfortunately, we often overlook the importance of giving these staff members the basic training needed. This half-day interactive session will focus on the basics of ACH and will help provide your frontline staff with tools to help them answer questions regarding ACH. This session will include:
- The participants and flow of an ACH Entry
- The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions
- Documentation Requirements
- The basics of Government Payments
- Scenarios to help put it all together
Who should attend: Suitable for Frontline and Call Center Staff, Anyone new to ACH Operations
3.6 AAP Credits | CTP Credits May Apply
Contact
Toll Free Phone: 800-453-1843
Email: education@wacha.org
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02/20/2020 09:00 AM
02/20/2020 12:00 PM
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ACH for Frontline Staff
PacPay/WACHA Member & AAP Certified: $75PacPay/WACHA Member: $80PacPay Member, Non-WACHA Member: $130Non-Member: $160
Your frontline staff are some of the most important people in your financial institution as they are the first people your customers see. Are these staff members educated on the basics of ACH to help better answer your account holders' questions? Unfortunately, we often overlook the importance of giving these staff members the basic training needed. This half-day interactive session will focus on the basics of ACH and will help provide your frontline staff with tools to help them answer questions regarding ACH. This session will include:
The participants and flow of an ACH Entry
The difference between a Stop Payment, Authorization Revoked and Unauthorized transactions
Documentation Requirements
The basics of Government Payments
Scenarios to help put it all together
Who should attend: Suitable for Frontline and Call Center Staff, Anyone new to ACH Operations
3.6 AAP Credits | CTP Credits May Apply
Contact
Toll Free Phone: 800-453-1843Email: education@wacha.org
Bank of Hawaii Center for Excellence | 111 S. King St., Honolulu, Hawaii 96813