Complete Story
Cards, Fraud, and Regulation E
1.8 AAP/APRP Credits
Card disputes can take on a life of their own. There are dates to remember, credits in and out, chargeback rights, regulations…. How does anyone stay on top of it? This session will give an in-depth look into the card dispute process from start to finish, with several examples of transactions and scenarios, always keeping in mind how Regulation E applies to error resolution. We will discuss:
• Cardholder dispute forms;
• Provisional and final credit;
• Notifications to the cardholder;
• Regulation E along with Visa/Mastercard Rules;
• Tips and tricks to keep it all straight!
This session is ideal for Card/EFT staff, Audit/Compliance staff, Frontline staff and AAP/APRP Candidates.
